Our services
What We Offer
All Skill Level
Skilled professionals are engaged
Fully Qualified
Our staffs are well trained and well certified
Safety First
Safety First
Pure Minerals
Pure minerals
Our Services & Offers
Consultation Services
Expert Advice on Mineral Selection: Offer personalized consultations to help clients select the best minerals for
their specific needs, whether for construction, manufacturing, or luxury applications.
Market Insights and Trends: Provide insights into the latest trends and developments in the mineral market to help
clients make informed purchasing decisions.
Logistics and Supply Chain Solutions
Efficient Delivery and Logistics: Detail your logistics capabilities, including efficient shipping methods, international
delivery options, and robust supply chain management to ensure timely delivery.
Custom Packaging and Handling: Offer specialized packaging and handling services to ensure that minerals are
transported safely and arrive in pristine condition.
Trade Finance and Flexible Payment Options
Flexible Financing Solutions: Provide information on trade finance options, credit terms, and flexible payment
plans to make transactions smoother for international clients.
Currency and Payment Security: Highlight your ability to handle transactions in multiple currencies and your
commitment to secure payment processes.
Customer Support and Relationship Management
Dedicated Account Management: Offer a dedicated account manager for personalized service and faster response
times.
After-Sales Support: Detail your after-sales services, including follow-up consultations, issue resolution, and long-
term customer relationship management.
Environmental Safety Measures
Adopting environmentally safe practices to minimize the impact of operations on the environment.
Measures to prevent pollution, manage waste, and protect natural resources.
Clear labeling and documentation of all materials to ensure safe usage and storage.
All Skill Level and Fully Qualified
Our team comprises well trained staff and skilled professionals committed to excellence in every aspect of our
operations,
With a focus on customer satisfaction, we ensure timely delivery and reliable solutions tailored to your needs.
5S TOOL
We ensure that only the necessary materials and tools are
available in the workspace. Unnecessary items are removed,
and only the required equipment for processing, packaging, and
delivering minerals is kept, ensuring a clutter-free, efficient
environment.
Streamlined operations mean faster processing and reduced
lead times for orders.
All tools, materials, and equipment are organized for easy
access. Every item has its designated place, enabling our team
to quickly locate what is needed for production or dispatch.
This organization results in fewer delays, minimizing errors in
your orders and guaranteeing timely deliveries.
We maintain cleanliness throughout our facilities, including
warehouses, production lines, and transportation units. Regular
cleaning schedules are implemented to ensure that our
workspace is always in optimal condition.
A clean workspace leads to higher-quality products, ensuring
your minerals are handled in a clean and safe environment.
We establish standard processes for every aspect of our
operation. This includes protocols for sorting, organizing, and
cleaning to ensure consistency across all branches.
You benefit from consistent product quality and service
reliability, whether you’re dealing with our Chennai or Dubai
branches.
We continuously train our employees to maintain these 5S
standards, ensuring that our commitment to quality and
organization is sustained over time. Regular audits are
conducted to ensure that standards are upheld.
Our sustained efforts ensure that you receive a consistently
reliable supply of minerals, with no compromise on quality or
service efficiency.
Standard Operating Procedure (SOP)
- Customer Inquiry
- Client Engagement
- Requirement Analysis
Customer Inquiry:
Upon receiving a lead from a potential client, the sales team promptly contacts the customer to understand their requirements in terms of mineral type, quality specifications, volume, and delivery timelines.
Client Engagement:
A dedicated account manager is assigned to establish a direct communication line with the client. This ensures consistency and fosters a relationship based on trust and transparency.
Requirement Analysis:
Detailed discussions are conducted to clarify the client’s needs, including technical specifications, industry applications, and any specific standards the material must meet.
- Sample Selection
- Quality Assurance for Samples
- Sample Dispatch
- Client Feedback
Sample Selection:
Based on the client’s specifications, our team selects suitable product samples from our inventory or prepares customized batches.
Quality Assurance for Samples:
The samples undergo rigorous quality checks to ensure they meet the required standards before being dispatched.
Sample Dispatch:
Samples are then sent to the client along with detailed documentation, including material specifications, test reports, and handling guidelines.
- Preliminary Pricing
- Negotiation
Preliminary Pricing:
Based on the client’s feedback and the sample’s suitability, a tentative quotation is provided. This includes an estimate of pricing based on the requested quantity, delivery terms, and quality specifications.
Negotiation:
The tentative quote may be open for negotiation depending on the client’s feedback and further requirements. Adjustments are made while ensuring product quality and delivery timelines are maintained.
- Final Quote Preparation
- Order Confirmation
Final Quote Preparation:
Once the client approves the sample and final requirements, a comprehensive and final quotation is prepared. This includes detailed pricing, payment terms, delivery schedule, and any other contractual obligations.
Order Confirmation:
Upon agreement, the client sends a purchase order (PO), confirming the order, and the production or material sourcing process begins.
- Production Quality
Checks - Final Product Testing
Production Quality Checks:
During production, stringent quality checks are carried out to ensure that the material adheres to the specifications agreed upon with the client.
Final Product Testing:
Before dispatch, the finished product undergoes final inspection and testing for quality parameters such as particle size, purity, and moisture content. A detailed quality report is prepared and shared with the client.
- Customized Packaging
- Labeling Standards
Customized Packaging:
The material is packed according to the client’s requirements using appropriate materials (e.g., jumbo bags, palletized packaging, or containerized shipment). Proper care is taken to protect the material from contamination and environmental factors.
Labeling Standards:
Each package is clearly labeled with all relevant information, including the product name, batch number, weight, quality grade, and any special handling instructions.
- Loading Procedure
- Transportation and
Shipping
Loading Procedure:
Our logistics team coordinates with the warehouse and transport team to ensure the material is loaded safely, with appropriate weight distribution and secure handling to prevent damage during transit.
Transportation and Shipping: Depending on the agreed terms (e.g., EXW, FOB, CIF), our logistics department arranges transportation. All documentation such as invoices, packing lists, and export documentation are prepared and submitted to the client.
Delivery Timelines:
The delivery schedule is closely monitored, and clients are kept informed about the shipment’s progress until it reaches its destination.
- Material Delivery
- Final Feedback and
Continuous
Improvement
Material Delivery:
Once the shipment arrives, our team follows up to confirm successful delivery and the client’s satisfaction with the material.
Final Feedback and Continuous Improvement:
We gather post-delivery feedback to ensure the product meets the client’s expectations. Any concerns or issues are resolved promptly to enhance future deliveries.
- Long-term Relationship
Building - Repeat Orders.
Long-term Relationship Building:
After successfully completing one order cycle, the client relationship is maintained with regular follow-ups and engagement to understand upcoming needs or changes in requirements.
Repeat Orders:
The process continues with the same rigor for any future orders, ensuring the client remains confident in the quality, reliability, and professionalism of our services.
